Our Company Promise

A "SPECIALTY SOFTWARE" COMPANY.

1,000+

We serve more than 1,000 organizations worldwide – from single station volunteer fire departments and career agencies with 100+ stations to police and EMS agencies.

98.5%

We provide a best-in-class solution and top notch customer service – that’s why we have a 98.5% customer retention rate.

Privately Owned

We are a private company (refreshing!) that answers to our customers, not to VC firms or shareholders.

Fire-EMS Focused

We maintain a laser focus and it's why we're what you would call the "best tool for the job".

Built In Colorado

We are headquartered in Littleton, Colorado and have a dedicated crew of 22 full-time employees.

Vision (What we aim to achieve long-term)

Our ultimate goal is to save every crew and officer at least 15 minutes per workday by eliminating redundant paperwork and inefficient software. When we’ve reached 350,000 users, we will be saving clients a cumulative total of over 24,000 hours EVERY day and 8.8 million hours EVERY year.

Mission (The purpose of our existence)

To conduct business honestly and ethically and provide first responders with specialized software that makes a measurable difference in their day to day lives. Our team is committed to an effortless rollout and amazing user experience that exceeds our client’s standards and expectations.

OUR STORY

PSTrax (Public Safety Tracking Systems) was founded by Scott Bergeron and Cliff Long in 2009. The idea was born shortly after Scott was approached by his daughter, Nicole, a Fire Medic in Colorado, with the idea to design a system for truck checks.

At that time, Fire-EMS agencies were still using paper to do their daily truck and equipment checks. Years later, most agencies are still using paper, or worse, software that’s clunky and ineffective, and actually slows down the crews.

Scott and Cliff decided that software alone doesn’t cut it. Agencies needed expert service combined with flexible software that could be spec’d to their unique requirements. Thus, PSTrax was born. The system was originally built for Blackhawk Fire Department in Colorado which is still a client to this day.

What started as a system for truck checks has evolved into the leading-system for checklists and inventory – consolidating checks for Vehicles, SCBA, PPE, Critical Assets, Stations, Inventory, and Narcotics – into a proven system that is easy to use and custom-configured for each department. Today we serve more than 850 Fire-EMS agencies across the United States, Canada and Australia.

OUR VALUES

1. We are passionate and committed to helping our customers.
2. We do the right thing and keep our word.
3. We push ourselves and strive for excellence.
4. We are fun and live well-balanced lives.
5. We achieve our goals as a team and help each other.
6. We exhibit professionalism and hold ourselves accountable.